How long does my order take to ship?

We aim to process all orders within 1–2 business days. Once dispatched, delivery usually takes 3–7 business days, depending on your location within Australia.
You’ll receive an order confirmation email right after your purchase, and a shipping confirmation with tracking details once your parcel is on its way.

Free Click & Collect is available from Wyndham Vale

Ready within 1–2 business days after your order is placed — perfect if you need something beautiful, fast.

What is your return policy? 

We want you to love your purchase — but if something’s not quite right, you’re welcome to request a return within 7 days of receiving your item.

• Items must be unworn, unwashed, and in original condition.

• To request a return, please contact us at [Hayac0llection@Proton.Me] with your order number and reason for return.

• Return shipping costs are the customer’s responsibility unless the item is faulty.

We’ll guide you through the process with care.